Answered By: Matt Stevons
Last Updated: Nov 28, 2023     Views: 27453

Why do I have to log in?

The PG Library licenses content from publishers and content vendors for use during your academic studies.  These resources can only be accessed by current students, faculty, and staff at the university, and therefore require entering credentials before access.  

How do I log in?

If you go directly to the Library homepage and conduct a search or click a link to a database, you may be asked to log in.  The system is essentially just saying, “Hey, who are you?”  

When first accessing a resource, you may see a "Choose how to sign in" page. If you are a student, click "Student login." If you are a faculty or staff member, choose "Staff & Faculty Login." 

Screenshot of OpenAthens sign in page

Then, if asked, follow the prompts to enter your username and password.

What is my username and password?

For current students, this is the same username and password as your student portal account.  Below is a screenshot of the current student portal login page, so you know what username and password we are referring to when we say "student portal."  

PG Campus login page


 

Troubleshooting

Here are a few things to consider if you run into problems:

  • Having issues? Try "Incognito mode" in Chrome or the private browsing option in Safari, FireFox, or another browser. If this resolves your issues, try clearing cookies and restarting your browser so you can use your normal browsing mode. If you still have issues in the normal browsing mode, it's likely a plugin causing problems. Try disabling plugins one-by-one until you find the culprit. 

  • Did you click on a link within your online classroom or in an e-mail that doesn't seem to work correctly?  It may be a bad URL was used. For information on how to save links correctly, visit our FAQ "How do I save or bookmark a link from a Library database?"

  • When do your classes begin?  Have they already started, or do they start in the future?  Library access usually isn’t activated until 24-48 hours before your class begins.

  • What browser are you using?  If the current Internet browser you're using is giving you trouble, download another and see if that solves your issues.  The Library's resources have been known to work with Google Chrome, FireFox, Safari, and Microsoft Edge, but errors can occur from computer to computer.  

  • Can you access the library from one computer or location but not from another computer or location?  Knowing this helps determine if the issue is computer related, or internet service provider (ISP) related.  If two computers using the same internet connection have the same issue, for example, it's likely the connection that's the problem.  Reach out to Tech Support for more help when troubleshooting.

  • Are you behind a firewall?  Some students can access the Library just fine from their personal computer at home, but when they try to access from their workplace they are prompted to log in.  Their workplace computers are usually behind a firewall, which in effect suppresses all identifying information to be passed from one computer network to another.  

Contact Us

E-mail:
A PG librarian will answer your question by e-mail.


Chat:
Chat with librarians from PG and a worldwide librarian cooperative. Hours: 

PG Librarians - Monday - Tuesday: 11:00 am - 9:00 pm ET; Wednesday - Friday: 10:00 - 6:00 pm ET

Backup & After Hours Co-Op - Daily: 10:00 am - 10:00 pm ET

 


Consultation:
1-on-1 web meeting with a PG librarian.